🌿 Customer Information – Tracy Millar Jewellery

Every piece of jewellery I make is carefully handcrafted in my UK studio. Below you’ll find details on shipping, returns, and how to care for your jewellery.

📦 Shipping Policy

Dispatch times vary depending on the type of jewellery:

• Ready-to-ship jewellery → dispatched within 1 week.

• Memorial jewellery → dispatched within 2 weeks if unhallmarked, or 4 weeks if hallmarking is required.

• Made-to-order art jewellery → dispatched within 2 weeks if unhallmarked, or 4 weeks if hallmarking is required.

You will receive a confirmation once your order has been dispatched. All jewellery is securely packaged and sent with tracking for peace of mind.

If you need a piece by a specific date, please contact me before ordering and I will do my best to accommodate.

We offer multiple delivery options to suit your needs. You can select your preferred method at checkout.

Free Delivery

Spend £150 or more in a single order and enjoy free delivery—automatically applied at checkout.

Delivery Options

We ship using trusted Royal Mail services to ensure your order arrives safely and promptly:

• Royal Mail Special Delivery
  Guaranteed next working day delivery with signature on arrival. Ideal if you need your order quickly.

• Royal Mail Tracked 24 with Signature
  Fast, tracked delivery with added security from a required signature.

• Royal Mail Tracked 48
  A reliable, cost-effective option if you’re happy to wait a little longer.

✨ Jewellery Care Instructions

Each piece of jewellery is handmade with care in sterling silver and glass. To keep your jewellery looking its best, please follow these simple guidelines:

• Avoid water & chemicals → Remove jewellery before swimming, showering, or using cleaning products.

• Store carefully → Keep jewellery in its box or a soft pouch when not in use, to prevent scratches or tangling.

• Polish gently → Sterling silver naturally develops a patina over time. Use a soft silver polishing cloth to restore shine. Avoid abrasive cleaners.

• Handle with care → Glass elements are strong but can be damaged if dropped or knocked.

• Last on, first off → Put jewellery on after applying lotions, perfumes, or hairspray, and take it off before bed.

If you have purchased memorial jewellery, you are covered by my 5-year repair warranty. Please contact me if your piece ever needs care or repair within this time.