RETURNS & EXCHANGES

At Tracy Millar Jewellery, each piece is carefully made and considered. I hope you are pleased with your purchase but if something isn’t right the following explains how to return an item.

1. Returns Period

Items may be returned within 14 days of delivery for a refund or exchange.

2. Conditions for Return

To be eligible for a return, items must be:

unworn and in their original condition

returned in original packaging

not altered, resized or damaged after delivery

Returns may be refused if items show any signs of wear.

3. Non-Returnable Items

Returns are not accepted on:

personalised or custom-made pieces (including engraved or resized items)

4. How to Return an Item

To arrange a return, please email:

he***@*********ar.com

within 14 days of receiving your order.

You will then be provided with return instructions.

5. Return Shipping

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

It is recommended that returns are sent using a tracked service, as responsibility cannot be taken for items lost in transit.

6. Refunds

Once the item has been received and checked, a refund will be issued to the original payment method within 5–7 working days.

7. Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us as soon as possible with photographs.

A full refund or replacement will be arranged, including return postage.

8. Exchanges

Exchanges are available for items of equal value. Please follow the returns process and state the item you would prefer.

9. Contact

For any questions, please contact:

he***@*********ar.com