Terms and Conditions

1. Product Information

Each piece is made as an individual, one-of-a-kind work.

Formed and finished by hand, it may carry subtle variations and marks from the making process. These are an inherent part of the work and are not considered defects.


2. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable.

Prices may be adjusted at any time. Payment is required in full at the time of purchase, and orders will not be processed until payment has been received.


3. Made-to-Order

Made-to-order and personalised pieces are non-refundable unless faulty (see Returns & Refunds).

Please ensure all details are correct when placing your order, as changes cannot be made once making has begun.


4. Dispatch & Shipping

Orders are usually dispatched within 3 working days.

Items are shipped via Royal Mail. Shipping options and costs are calculated at checkout.


5. Returns & Refunds

Returns are accepted on non-personalised items within 14 days of delivery, provided they are returned unworn and in original condition.

To arrange a return, please contact:

he***@*********ar.com

Custom and personalised items are non-refundable unless faulty.

If an item arrives faulty, please make contact within 14 days of delivery. A replacement or refund will be arranged at no additional cost.

For full details, please refer to the Returns & Exchanges page.


6. Cancellations

Orders may be cancelled within 24 hours of purchase.

After this time, orders may already be in progress and cancellation may not be possible. If you need to cancel an order, please get in touch as soon as possible.


7. Intellectual Property

All content on this website, including images, text, and designs, is the property of Tracy Millar Jewellery.

Content may not be used, reproduced or distributed without prior written permission.


8. Liability

Tracy Millar Jewellery is not responsible for allergic reactions or damage caused by improper use or care.

Care guidance is provided where appropriate and should be followed to maintain the condition of your jewellery.


9. Governing Law

These terms are governed by the laws of England and Wales.


10. Changes to Terms

These Terms & Conditions may be updated from time to time. Any changes will be effective upon posting to the website.


Contact

For any questions regarding these Terms & Conditions, please contact:

he***@*********ar.com
07861785766